Mukwonago Animal Hospital at 1065 North Rochester Street in Mukwonago, Wisconsin

Customer Reviews about Mukwonago Animal Hospital

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  I have a 5yr old Lab that within his first 3 years had 3 surgeries, elbow dysplasia, then a L ACL and then R ACL surgery. He was prescribed Rimadyl which I would give to him after walks when he appeared in pain. I called MAH to refill his prescription. Kim said that after this prescription, I would need to bring him in for an appointment. I mentioned that I would not purchase anything from MAH. I then called Pet Meds. They contacted MAH and MAH would not provide them with the appropriate information. I then contacted MAH again, and Jessica said that MAH would require me to bring Baxter in for an exam. This is a direct conflict of what Kim had said 2 days earlier. The reason I care not to do business with MAH is as follows: This past spring, I noticed that Baxter had a strawberry protrusion coming out of his rectum. I called MAH for an appointment, Sherrod said that he had a polyp on his intestine that should be removed immediately and gave me an estimate and asked "If money was an issue? The polyp was removed and was sent to a lab to see if it was cancerous, During the aftercare Sherrod mentioned that I should schedule another scope surgery to see if he had any other polyps. She mentioned that dogs with this ailment, usually have more polyps and 10-15% end up being cancerous. I then waited for the lab results. 2 days later I received a call from Sherrod stating that the lab results had come in. I called MAH twice to see if the polyp was cancerous and the woman who answered the phone said she could not give out that information as Sherrod did not return my call. I mentioned to this person that Sherrod had called me earlier with what I presume were the test results. I was again given the "Only the vet can give out this information." I finally received a call from Sherrod stating that Baxters polyp was not cancerous. So I worried for several days while Sherrod did not return my calls in a timely manner. Sherrod said that she would obtain information and associated cost with the additional scope surgery, and again asked "If money was an issue". Sherrod eventually called and informed me that the surgery would cost $1500. This is why I care not to do business with MAH. Sherrod never mentioned to me prior to the initial surgery that he may have other polyps. So why would a pet owner want to put his beloved dog thru an additional surgery, when he just had a surgery? Especially due to the fact that he has already had 3 other surgeries. Shouldnt the scope have been done during this initial surgery? And if not, why wasn't I informed of this upfront? I then sent Sherrod/MAH a nasty email, due to this and the Rimadyl issue and requested that Baxters file and my other 2 dogs files be sent over to Bay View Veterinary. This combined with MAH's decision to not fill his prescription, when I was given erroneous information and was blown off by Sherrod, as they then said that Baxter is no longer their patient. I then scheduled an appointment with Bay View. I did this after I consulted with the Bay View Vet, of whom I explained the situation to, and she said that I should again call MAH to obtain the prescription the exam results sent over to Bay View. She mentioned that Baxters prescription should have been refilled based off of the last bloodwork that had just been done in May. I then called MAH again for and Jessica denied this request as she stated that Baxter would need to come in for a check-up before they would forward his Rimadyl prescription to Bay View. IMHO, MAH and Sherrod misinforms and misconstrue items and only provide certain information to their clients for one reason–to make the pet owner spend as much money as possible, to increase their profitability. Meanwhile, my pet will be in pain until I can obtain his Rimadyl prescription. Also, for what its worth, the Bay View woman I spoke with said that she has heard other types of similar issues with clients who had taken their pets to MAH. Avoid this "money scam tactic" business at all costs. No pun intended. I also filed a complaint with WVMA as well.
  August 27, 2017

  by Jack Peterson

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Today: 08:00 am — 12:00 pm

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